版本生效日：2026年8月24日
Effective Date: 2026/08/24
為保障參加者權益、活動品質，以及已為活動預留之嚮導、人力、 交通、住宿、協作及其他相關成本，請於報名前詳細閱讀本政策。
To protect participants' rights, maintain activity quality, and account for guides, staff, transportation, accommodation, support services and other resources reserved in advance, please read this policy carefully before booking.
本政策適用於本公司提供之登山、健行、野營、戶外課程及其他相關戶外活動服務。
This policy applies to mountaineering, hiking, camping, outdoor courses and other related outdoor activity services provided by the Company.
每位參加者之行政及報名作業費為 NT$400／人。
An administrative and booking processing fee of NT$400 per participant applies.
包含但不限於：
相關行政服務自報名成立後即陸續開始執行。
These administrative services begin once the booking is confirmed.
因參加者個人因素提出取消、延期、改期、更換梯次、更換活動、 臨時不參加或自行放棄名額，原則上均視為 取消原訂梯次。
Cancellation, postponement, rescheduling, switching departures or activities, last-minute withdrawal or voluntarily giving up a place for personal reasons will generally be treated as cancellation of the original booking.
延期並非免費更換活動日期。
Rescheduling does not constitute a free change of activity date.
戶外及登山活動之天候具有不確定性，氣象預報亦可能隨時間持續修正。
Weather conditions in mountain and outdoor environments are inherently uncertain, and forecasts may change over time.
本公司是否照常進行、調整、延期或取消活動，將綜合參考：
中央氣象署及主管機關之警報、特報及公告屬重要安全評估依據， 但並非活動取消之唯一條件。
Official weather warnings and government announcements are important safety indicators, but they are not the sole conditions for cancellation.
即使尚未發布相關警特報或封山公告，如本公司依客觀資訊及專業判斷， 認為活動存在不合理之安全風險，仍得調整、延期或取消活動。
Even if no formal warning or closure has been issued, the Company may modify, postpone or cancel an activity where objective information and professional judgment indicate an unreasonable safety risk.
反之，如本公司尚未宣布取消、主管機關亦未禁止進入， 且經整體評估後活動仍可合理進行，參加者如基於個人風險偏好、 對天候疑慮或其他個人因素選擇退出，則依個人取消規定辦理。
Conversely, where the Company has not cancelled the activity, access has not been prohibited, and the activity remains reasonably feasible, withdrawal due to personal risk preference, weather concerns or other personal reasons will be handled under the personal cancellation rules.
取消時間以本公司實際收到參加者正式文字通知之時間為準。
The cancellation date is determined by the time the Company receives formal written notice.
|
距離出發日
Time Before Departure |
取消費比例
Cancellation Fee |
原團費可退比例
Refundable Percentage |
|---|---|---|
| 41 日以上 41 days or more |
5% | 95% |
| 31–40 日 31–40 days |
10% | 90% |
| 21–30 日 21–30 days |
20% | 80% |
| 11–20 日 11–20 days |
30% | 70% |
| 4–10 日 4–10 days |
50% | 50% |
| 1–3 日 1–3 days |
70% | 30% |
|
活動當日、未到或未通知
Same day, no-show or no notice |
100% | 0% |
前述取消費係綜合考量活動名額保留、嚮導及工作人員檔期安排、 前置規劃、行政作業、名額重新招募之可能性， 以及因取消所造成之合理營運損失。
Cancellation fees reflect reserved capacity, guide and staff scheduling, advance planning, administrative work, the ability to refill the place and reasonable operational losses caused by cancellation.
登山及戶外活動具有固定團體成本，部分支出於活動前即已安排或發生， 且不會因單一參加者退出而等比例降低。
Mountain and outdoor activities involve fixed group costs, many of which are arranged or incurred in advance and do not decrease proportionally when an individual participant withdraws.
必要支出及共攤成本可能包括：
個別直接成本依該參加者已實際發生、已預訂或無法退回之費用計算； 團體固定成本則依該活動原訂成本結構及原計價基準人數合理分攤。
Individual direct costs are calculated according to costs already incurred, booked or non-refundable for that participant. Group fixed costs are reasonably allocated according to the original activity cost structure and pricing basis.
參加者如對退款計算有疑義，本公司得提供該參加者所負擔之 退款計算項目及金額說明。
If a participant has questions regarding the refund calculation, the Company may provide a breakdown of the applicable cost items and amounts.
為避免取消費與必要成本重複累加，本公司將分別計算：
A、B 兩者比較後，以較高者作為本次取消應負擔之金額。
The higher of A or B will be used as the amount payable upon cancellation.
實際扣除總額最高以參加者實際已繳團費為限， 且同一性質或同一筆成本不得重複計算。
The total deduction will not exceed the amount actually paid, and the same cost item may not be charged more than once.
本公司得依活動性質、取消時間、名額及合作廠商實際狀況， 提供延期保留方案，作為現金退款之外的優惠選擇。
Depending on the activity, cancellation timing, availability and supplier arrangements, the Company may offer rescheduling credit as an alternative to a cash refund.
使用抵用額度購買指定商品後，如依法或依商品退貨政策辦理退貨， 原以抵用額度支付之部分原則上返還為抵用額度， 不因退貨轉換為現金；法律另有強制規定者除外。
If a designated product purchased using credit is returned, the portion paid using credit will generally be returned as credit rather than cash, unless mandatory law requires otherwise.
如於有效期限內因下列非可歸責於參加者之因素， 致參加者缺乏合理使用機會，本公司得依個案合理展延：
Where a participant has not had a reasonable opportunity to use the credit due to circumstances not attributable to the participant, the Company may reasonably extend the validity period on a case-by-case basis.
參加者確認接受延期保留方案後，即代表雙方已就原訂梯次之取消及款項完成結算。
Once a participant accepts the rescheduling credit arrangement, the original cancellation and payment settlement are considered completed.
不得因原活動後續天候變化、是否最終成行、主管機關後續封山， 或其他後續事件，要求回溯改按原活動重新計算退款。 法律另有強制規定者除外。
Subsequent weather changes, eventual operation or cancellation, later government closure or other subsequent events will not automatically reopen the original settlement, except where mandatory law provides otherwise.
如因颱風、大雨、豪雨、雷暴、強風、低溫、積雪、結冰、 山洪、土石流、地震、落石、崩塌、道路中斷、步道封閉、 主管機關限制進入或其他安全因素，本公司得依實際安全需求：
活動安全判斷不以主管機關正式封山或發布特定警報為唯一前提。
Safety decisions are not limited solely to formal closures or specific government warnings.
如因不可歸責於雙方之因素致活動客觀上無法進行， 則不適用個人取消之取消費比例。
If an activity objectively cannot proceed due to circumstances not attributable to either party, the personal cancellation fee schedule will not apply.
已實際產生且無法退回之第三方必要成本，得依實際情況扣除。
Necessary third-party costs already incurred and non-refundable may be deducted based on the actual circumstances.
其餘未發生或可退回之款項，依實際情況辦理退款， 或經參加者同意轉為延期／抵用額度。
Any remaining amount not incurred or recoverable will be refunded, or may be converted into credit with the participant's agreement.
即使主管機關尚未正式封山，如本公司綜合中央氣象署資料、 道路及步道資訊、現場環境與嚮導專業判斷， 認定活動繼續進行可能造成不合理安全風險， 本公司得主動取消、延期或調整活動。
Even without a formal closure, the Company may cancel, postpone or modify an activity where objective information and professional guide assessment indicate an unreasonable safety risk.
此情形不適用參加者個人取消之取消費比例。
In such cases, the personal cancellation fee schedule will not apply.
個別活動如設有最低成團人數，將於活動頁面事前公告。
Where an activity requires a minimum group size, this will be disclosed on the activity page in advance.
如未達最低成團人數，本公司得取消活動、協調其他梯次或提供替代方案。
If the minimum group size is not met, the Company may cancel the activity, offer another departure or provide an alternative arrangement.
如因個人因素遲到並影響團體安全、交通或活動時程， 本公司或嚮導得基於全團權益決定不再等待。
If a participant is late for personal reasons and this affects group safety, transportation or the activity schedule, the Company or guide may decide not to wait.
未經通知且未依時間出席者，視為未到，原則上不予退款。
Participants who fail to attend without notice will be treated as no-shows and generally will not be entitled to a refund.
活動開始後，如因個人體力、身體狀況、高度適應、心理因素、 裝備不足、自行放棄或未遵守合理安全指示而退出， 已完成及已發生之服務與成本不予退回。
Once the activity has begun, services and costs already provided or incurred are non-refundable where withdrawal results from personal fitness, health condition, altitude adaptation, psychological factors, inadequate equipment, voluntary withdrawal or failure to follow reasonable safety instructions.
活動期間參加者應遵守嚮導及工作人員之合理安全指示。
Participants must follow reasonable safety instructions given by guides and staff.
如嚮導依客觀情況合理判斷參加者繼續前進可能危及本人、 工作人員或其他參加者安全，得要求停止前進、等待、折返或下撤。
Where a guide reasonably determines that continuing may endanger the participant, staff or other participants, the guide may require the participant to stop, wait, turn back or descend.
參加者應於報名前自行評估活動難度及自身健康、體能與技術能力。
Participants are responsible for assessing the activity difficulty and their own health, fitness and technical ability before booking.
不得故意隱瞞足以影響活動安全之重要資訊。
Participants must not intentionally conceal material information that may affect activity safety.
本條不免除本公司依法應負之安全維護及相關責任。
Nothing in this section excludes any legal safety obligation of the Company.
登山活動可能受到天候、路況、團隊體能、活動時程及自然環境影響。
Mountain activities may be affected by weather, trail conditions, group fitness, timing and the natural environment.
活動頁面所載之登頂、特定景點、日出、雲海、星空、雪景或其他自然景觀， 均無法保證一定完成或看見。
Summits, specific viewpoints, sunrise, cloud seas, stars, snow scenery and other natural phenomena cannot be guaranteed.
如活動已合理進行，但基於安全、天候、團隊或路況因素調整部分路線、 折返或未完成特定目標，不因此當然構成退款事由。
Where the activity has been reasonably performed but a route is changed, shortened or turned back for safety, weather, group or trail reasons, this does not automatically create a right to a refund.
活動期間可能拍攝照片或影像作為活動紀錄。
Photos or video may be taken during activities for activity records.
如使用可辨識參加者身分之影像作公開社群、網站或商業行銷用途， 本公司將依適用法令及參加者同意範圍處理。
Identifiable participant images used for public social media, websites or commercial marketing will be handled in accordance with applicable law and the participant's consent.
企業活動、私人包團、客製行程、海外活動、特殊優惠或其他特殊成本結構之服務， 如雙方另有書面約定或活動頁面另有明確取消條款， 以該特別約定優先。
Corporate groups, private groups, customized itineraries, overseas activities, special promotions and services with special cost structures may be subject to separate written terms. Those specific terms take precedence.
本政策原則上以參加者完成報名及付款時所公告之版本為準。
The applicable version of this policy is generally the version published when the participant completes booking and payment.
本公司後續修訂政策，新版本原則上僅適用於生效後成立之新訂單， 不溯及影響已成立之訂單。
Future amendments generally apply only to bookings made after the effective date of the revised policy and do not retroactively affect existing bookings.
如個別活動頁面於報名前已明確揭露特殊規定， 該特殊規定視為該活動約定內容之一部分。
Any special terms clearly disclosed on an activity page before booking form part of the agreement for that activity.
本政策未約定事項，依中華民國相關法令辦理。
Matters not addressed in this policy will be governed by the applicable laws and regulations of the Republic of China (Taiwan).
本政策任何內容均不排除或限制參加者依法享有之權利。
Nothing in this policy excludes or limits rights participants are entitled to under mandatory law.
登山及戶外活動具有天候、地形與自然環境之不確定性。
Mountain and outdoor activities are inherently affected by uncertain weather, terrain and natural environmental conditions.
完成報名後，如因個人因素取消、延期或改期， 均可能產生取消費及相關成本。
Personal cancellation, postponement or rescheduling after booking may result in cancellation fees and related costs.
延期並非免費更換活動日期。
Rescheduling is not a free date change.
天氣預報可能不佳，亦不代表活動已正式取消。
An unfavorable weather forecast does not automatically mean the activity has been cancelled.
如對本政策有任何疑問，請於付款前向客服確認。
If you have any questions regarding this policy, please contact customer service before making payment.
